National Survey 2014-15 results very encouraging

People across Wales remain highly satisfied with the NHS, education and with their daily lives according to the latest results from the National Survey for Wales.

The Survey shows that 91% of people in Wales were satisfied with the care they received from their GPs and 92% with the care they received at their last appointment at a NHS hospital.

The National Survey for Wales, which began in 2012, is based on face-to-face interviews with more than 14,000 people across Wales each year.  The survey collects robust, detailed information on the views and experiences of people in Wales on a wide range of subjects.

Other key results from the National Survey 2014-15 include:

• 96% of hospital patients felt treated with dignity and respect;
• 90% were satisfied with the overall service they received from the emergency ambulance service, and 79% with the time they had to wait for the ambulance to arrive;
• 81% of parents helped their children with reading and writing at least several times a week;
• 60% of people had no difficulties keeping up with their bills and financial commitments – a higher proportion than in 2012-13 and 2013-14 with 48% and 50% respectively;
• 79% think people in their local area treat each other with respect;
• 35% would like to start their own business;
• 78% of households had access to the internet – an increase from 75% in 2013-14 and 73% in 2012-13; and
• 66% walk or cycle to get around.

The survey for 2014-15 reveals people’s views on the NHS and education, where zero is ‘extremely bad’ and ten is ‘extremely good’.  The overall rating for the NHS was 6.3 and for education 6.6.  The survey found that 83% of people are satisfied with their daily lives.

Welcoming the results, Finance and Government Business Minister Jane Hutt said:

“The National Survey is a great opportunity for people to give their views on public services and the issues facing their communities.  It paints an accurate and in-depth picture of how people across the country are experiencing the public services that are so important to us all.  It is particularly heartening to see such high levels of satisfaction with the NHS and education.

“The survey is an important resource for us and will support the delivery of public services.   Hearing the views of people across the country will help us make Wales an even better place to live, work and enjoy.”