Survey seeks views on experiences of public services

A survey has been launched to ask the public of their experiences of accessing a range of public services from housing to health.

The survey has been created by public sector partners across Carmarthenshire, Ceredigion, Pembrokeshire and Powys.

Feedback will inform work around equality from 2024 until 2028 and how people with protected characteristics are affected or treated when accessing services provided by the sector.

The survey focuses on key areas like education, housing, health, crime, leisure and access to the coast and countryside. It asks people to rate their own experiences of these services and their perceptions of the experience that other people in our society may have.

All public bodies have to produce a Strategic Equality Plan setting out how they will ensure services they provide are accessible to all residents and service users irrespective of their age, gender, sexuality, religion or disability.

There are nine protected characteristics set out in the Equality Act 2010. The Equality and Human Rights Commission have published a report called ‘Is Wales Fairer’ (2018) which sets out the state of the nation when looking at the more vulnerable groups in society. The survey uses the key areas listed in the report as a focus.

Each public sector body has a duty to:

• Eliminate discrimination, harassment and victimisation
• Advance equality of opportunity between people who share a relevant protected characteristic and those who do not

• Foster good relations between people who share a protected characteristic and those who do not

Alongside the survey, each region will engage with particular community groups that represent and advocate for some of the less heard groups like LGBTQ or re-settled refugees.

Local authorities along with Powys Teaching Health Board, Hywel Dda University Health Board, Dyfed Powys Police, Mid and West Wales Fire & Rescue Service, Bannau Brycheiniog National Park Authority, Pembrokeshire Coastal National Park Authority and the Police and Crime commissioner, have collaborated to create the survey.

The survey will be live until 30 July 2023. The survey is being hosted on the Carmarthenshire County Council website, which you can follow on the below link:

Strategic Equality Plan Questionnaire gov.wales (Opens in a new tab)

The ‘Is Wales Fairer’ report is available at: Equality Human Rights (Opens in a new tab)