How to identify a genuine Tesco email

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Bit of a change from the usual spam with this article. I received the following email from Tesco clubcard which tells me how to spot a genuine email from them!

Very handy and the same info can be used for other companies, shame it can’t be used to check for horse meat! (I’m afraid that I couldn’t resist).

The Tesco Clubcard team send out frequent emails to our customers and wanted to make sure you feel comfortable you recognise what is from us, and what could be fraudulent activity.

Here is a quick guide with helpful tips to make sure you are confident the email is from us.

How to identify a genuine Tesco email

We typically have two main types of emails that we send out. These are Marketing emails and Service emails. Both are explained below:

Emails about our service

We will never email you asking for your personal or security information. For security purposes we send out a number of emails that remind you of actions that you have recently taken. These include changing your address and telephone number and registering or resetting your My Clubcard Account details.

Emails about our products

If you have not opted out of receiving marketing emails, we will send you offers about Tesco and Clubcard offers. Please remember we will never email you asking for your personal or security information. Our marketing emails use a similar template (if you have chosen html rather than text only) and have a number of features which should help you confirm its authenticity.

If you would like more information or to read our FAQs, please visit this page where you can see more explanation of what fraudulent activity could be, and an example of our marketing email template.

Kind regards,

The Clubcard Team

As always, the important thing to remember is that companies will never email to ask for personal or security information. If anyone does email for this information and you think it may be genuine or they send you a link to sign in, use CAUTION and either ignore or use a genuine link to sign in. Or, you could always phone.


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