A message from our CEO, Jerome Saint-Marc

To our customers,

You may have noticed that we have been quiet for a while. The truth is, we’ve been trying to get ourselves organised, whilst keeping the essentials that you need on our shelves. Hopefully you can understand that our priority has been on keeping our shops open, and making them as safe as we can for our team members and customers.

On Monday night the Government announced that all non-essential shops were to close immediately. We have had confirmation from Trading Standards that we should remain open as we sell many essential items including over the counter medicine, cleaning and hygiene products, pet food, home maintenance and baby care. We also have 416 shops meaning that the 17million people who live within 2km of a wilko store really can safely pop in for those essentials. Plus, we sell a lot of the things you need under one roof, so you don’t need to be making multiple trips.

We will be able to keep most of our doors open. Not all though – there are some that we will be shutting immediately because we can’t safely keep them open. Rest assured that we are working really hard on those that we do keep open to make them safe, in line with Government requirements. We’ve enhanced the cleaning, we’ve enforced physical distancing, we’ve added quantity controls and additional signage, and all our stores are now closing earlier at 5pm to allow our team members enough time to clean and replenish the shelves before we open again the next day. We’re also reviewing these measures all the time to make sure we continue to offer you and our team members the safest experience that we can.

So let us apologise for our silence. These are really tough times for all of us and on behalf of our loyal and hardworking team members I’d like to say thank you for continuing to shop with wilko, either in store or online at wilko.com. To keep up to date with what’s happening at wilko over the coming days and weeks, please follow @lovewilko on our social channels. We’re on Instagram, Facebook and Twitter, so look out for more updates.

Thanks for sticking with us. We’ll carry on doing our very best to support you and your families.

Please stay safe and well.

Jerome

Updated opening hours:

Looking after you and our team members is our top priority at wilko.

Currently that means, more than ever, making sure we have a clean and safe place to work and shop to help limit the spread of Coronavirus (COVID-19).

We’re still open and here to provide you with the essentials you need but we’ll be closing at 5pm every Monday – Saturday to allow essential cleaning to take place.

Sunday closing times will remain the same.

 We wish you and your families all the best. Stay safe.