Safely serving your favourites.

Following a series of new measures announced and proposed across the UK and Ireland, I wanted to write to you to outline how we are working with governments and health authorities to ensure we can continue to safely serve you your McDonald’s favourites.

We are staying open

Closing the McDonald’s estate in March was the hardest decision I’ve faced in my career. Together with our franchisees, suppliers and employees, from the moment we closed the doors we were working out how to safely reopen. I am incredibly proud of how we worked together to ensure that we could reopen slowly and safely, prioritising the safety of our people, customers and delivery partner couriers. We have a range of clear, enhanced safety measures in place to ensure we keep serving you safely, including where further restrictions have come into effect in different parts of the country.

Safely serving your favourites

In those regions where our dining rooms are subject to curfew, these safety precautions, plus test and trace procedures, have enabled us to stay open. Our Drive-thru lanes across the country are serving into the night, and together with Uber Eats and Just Eat we are open for delivery past 10pm across the UK and Ireland. The My McDonald’s app continues to remain the most accurate place for your local restaurant’s opening hours and we’ll ensure we keep the website up to date too. Please do check before you travel particularly if you are in an area of local lockdown.

Help us to enable you to visit safely

I also would like to call on all of our customers to continue to help keep one another stay safe. The varied restrictions across the country and the continuing cycle of anticipated changes understandably creates some confusion. Our restaurant teams are reacting quickly and professionally to these changes and new legal requirements. Unfortunately, I continue to hear of occasional incidences of confrontation and aggression in our restaurants when customers are asked to adhere to the regulations on face coverings, social distancing or when closing our dining areas.

We’ve introduced a ‘last orders’ style system, and where applicable, will not allow dine-in orders after 9:30pm to prevent some of these challenges. Unless you are exempt, you will be required to where a face covering until you’re sat at a table, even when collecting a takeaway. Our people are our greatest asset and I am incredibly proud of the way our teams are working to help keep you and each other safe.

Your continued kindness and adherence to these measures are greatly appreciated.

Many thanks,

Paul Pomroy
Chief Executive Officer, McDonald’s UK and Ireland