Aimed at those individuals who intend to develop their knowledge and understanding of customer service.
It is suitable for individuals working or intending to work in a customer service role. It covers the delivery of effective customer service and supporting the customer service environment.
The qualification is generic in nature and therefore relevant to a variety of customer service and associated roles. Objectives of the qualification include preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.
Date/Time: 2nd July 2014 at 9.30 till 16.30 in Llanelli
Cost: £64.50 per delegate, free refreshments and buffet lunch.
To book, please ring 01554 772056 or email info@epiphanycs.co.uk.
This course is delivered by Daffodil Training in partnership with Epiphany Creative Solutions.
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