Subject: Ceredigion Council FOI Trawscymru T2 timetable changes of
15/01/2018 and a T3 route to Aberystwyth instead of Barmouth (781192)
Date: 2018-04-11 14:36
From: L MCTIGHE <john.mct@btinternet.com>
To: alun.williams@ceredigion.gov.uk,
Marie-Neige.Hadfield@ceredigion.gov.uk,
technical.services@ceredigion.gov.uk, foi@ceredigion.gov.uk, ellen.apgwynn@ceredigion.gov.uk
Copy: ben.lake.mp@parliament.uk, newsdesk@walesonline.co.uk, waleseye@gmail.com, editor@northwaleschronicle.co.uk, reporter@abertimes.co.uk, steve.davies2@ceredigion.gov.uk, “newsdesk@gwent-wales.co.uk” <newsdesk@gwent-wales.co.uk>, Elin.Jones@assembly.wales, antony@cambrian-news.co.uk, postnews@mediawales.co.uk, dave.parkinson@newsquest.co.uk, edit@cambrian-news.co.uk, welshnews@dailypost.co.uk, simon@cambrian-news.co.uk, editor@westwaleschronicle.co.uk, steve.adams@tivysideadvertiser.co.uk
Reply-To: john.mct@btinternet.com
Dear Marie-Neige Hadfield,
I do not accept _“”your most sincere apologies (on __11/04/2018) __for the delay in acknowledging receipt of my correspondence dated 23rd March 2018 due to your annual leave and other work commitments.””_
You seem to have forgotten that you have used this excuse before. My correspondence of 23rd March 2018 was also sent to Alun Williams, Ceredigion Councillor for Transport, in addition to the Ceredigion
Freedom of Information office, ie not just to you. On 28th March
2018 I sent a reminder that I had not received an acknowledgement to both Alun Williams and Gerwyn Jones (Technical Services) in addition to
the Ceredigion Freedom of Information office . I do not accept your
statement that _“”__ you will receive a response as soon as
possible.””._ I therefore require that you to consider that the
date of receipt of my correspondence was 26th March 2018 and not 11/04/2018, since the 16 day delay to acknowledge my correspondence is
due to Ceredigion County Council’s incompetence. The FOIA quotes
_“”__The date of receipt will be the day on which the request is physically or electronically delivered to the authority,or directly into the email inbox of a member of staff””_
I also request that you do not use your usual technique of taking 20 working days to reply. I request that you reply promptly using a
receipt date of 26th March 2018. The FOIA quotes _“”__The
obligation to respond promptly means that an authority should comply with a request as soon as is reasonably practicable. Authorities should regard the 20 working day limit as a ‘long stop’, in other words the latest possible date on which they may issue a response. It also follows that an authority which provides its response close to, or on, the final day of the 20 working day limit ought to be able to both account for, and justify, the length of time taken to comply with the request””_
I do not accept your view that _“”some elements of my correspondence should be considered under Freedom of Information legislation and others in accordance with Ceredigion County Council’s Customer Charter as these are considered to be enquiries rather than requests for
information.””_ In my correspondence dated 23rd March 2018 I
expressed dissatisfaction with the responses from Gerwyn Jones received
on 21/03/2018 to my Freedom of Information Request of 24/02/2018. The
expression of dissatisfaction with the responses to a Freedom of Information Request are considered by the Information Commissioner as a
request for an internal review. You can therefore treat my expression
of dissatisfaction as a request for an internal review and answer my requests for further information under the Freedom of Information Act.
There is no element of my correspondence of 23rd March 2018 that is an enquiry in accordance with Ceredigion County Council’s Customer
Charter. The correspondence is titled “”Ceredigion Council FOI
Trawscymru T2 timetable changes of 15/01/2018 and a T3 route to Aberystwyth instead of Barmouth (781192)”” and solely relates to the subject of my request of 24/02/2018 and Ceredigion County Council’s reply of 21/03/2018. There is no element that can be even remotely considered as a customer enquiry.
Could you therefore please urgently acknowledge receipt of this email and state (1) that you accept the receipt date of my correspondence as 26th March 2018 (2) quote the date you intend to respond by (3) Specify in detail which questions in my correspondence you will be treating as a request for an internal review and which questions you will treat as a Freedom of Information request. Should I not receive the above information urgently I shall forward this email as a complaint to the Information Commissioner.
Yours Sincerely
Dr John McTighe
> —-Original message—-
> From : Marie-Neige.Hadfield@ceredigion.gov.uk
> Date : 11/04/2018 – 11:36 (GMTST)
> To : john.mct@btinternet.com
> Subject : Correspondence dated 23rd March 2018
>
> Dear Dr McTighe,
>
> Please accept my most sincere apologies for the delay in acknowledging
> receipt of your correspondence dated 23rd March 2018. Unfortunately,
> due to annual leave and other work commitments I have been away from
> the office.
>
> I can advise that your correspondence has been carefully considered
> and I am of the view that some elements of your correspondence should
> be considered under Freedom of Information legislation and others in
> accordance with Ceredigion County Council’s Customer Charter as these
> are considered to be enquiries rather than requests for information.
>
> Please be assured that every effort is being made to respond to these
> matters under the relative policies and you will receive a response as
> soon as possible.
>
> Kind regards,
>
> MARIE-NEIGE HADFIELD
>
> RHEOLWR CWYNION A RHYDDID GWYBODAETH
>
> COMPLAINTS & FREEDOM OF INFORMATION MANAGER
>
> Fwd: Ceredigion Council FOI Trawscymru T2 timetable changes of
> 15/01/2018 and a T3 route to Aberystwyth instead of Barmouth (781192)
>
> 28/03/2018 – 09:25
>
> From:
>
> L MCTIGHE
>
> To:
>
>
technical.services@ceredigion.gov.ukfoi@ceredigion.gov.ukalun.williams@ceredigion.gov.uk
>
>
> just a reminder. No acknowledgement received yet.
> Regards,
> John Mctighe
>
> —-Original message—-
> From : john.mct@btinternet.com
> Date : 23/03/2018 – 17:10 (GMTDT)
> To : technical.services@ceredigion.gov.uk,
> alun.williams@ceredigion.gov.uk
> Cc : newsdesk@walesonline.co.uk, MHolley@divcom.co.uk,
> contactholmember@parliament.uk, welshnews@dailypost.co.uk,
> Leanne.Wood@assembly.wales, Neil.Hamilton@assembly.wales,
> steve.adams@tivysideadvertiser.co.uk,
> editor@northwaleschronicle.co.uk, letters@gwent-wales.co.uk,
> editor@westwaleschronicle.co.uk, edit@cambrian-news.co.uk,
> publictransport@carmarthenshire.gov.uk, haveyoursay@bbc.co.uk,
> postnews@mediawales.co.uk, dave.parkinson@newsquest.co.uk,
> Simon.Thomas@assembly.wales, advice@transportfocus.org.uk,
> Elin.Jones@assembly.wales, info@thebangoraye.com,
> ben.lake.mp@parliament.uk, editorial@newstatesman.co.uk Subject : Re:
> Ceredigion Council FOI Trawscymru T2 timetable changes of 15/01/2018
> and a T3 route to Aberystwyth instead of Barmouth
> (781192)
>
> Copies Welsh MPs, Welsh Assembly Members, Ceredigion Councillors
>
> Dear Alun Williams,
>
> Thank you for the reply of 21/03/2018 to my questions to you of
> 24/02/2018.
>
> In the reply, Ceredigion Council say they refuse to complain to the
> Welsh Government regarding changes to the Trawscymru T2 service on
> 15/01/2018, which were damaging to Trawscymru T2 connections in
> Aberystwyth and also refuse to pursue the“high level” review of this
> route commissioned by the Transport Minister to examine the Bevan
> Foundation recommendation to route the T3 from Wrexham to Aberystwyth
> rather than Barmouth.
>
> The published Welsh Government Transport strategy (page 48) states
> “”_There will be improvements to the north-south __TrawsCambria bus
> service and improvements will be concentrated on the reliability and
> journey time on the route_. “”, yet Ceredigion Council refuse to
> complain to the Welsh Government regarding the detrimental changes of
> 15/01/2018, which affected the T2/T1 route, because I am the only
> person to raise this issue . Ceredigion Council are not concerned by
> changes to the T2 that are detrimental to passengers travelling
> through Aberystwyth on the T2/T1 Bangor to Carmarthen route and are
> not concerned that Trawscymru are contravening the published Welsh
> Government Transport strategy because I am the only person to raise
> this issue .
>
> I note also from your reply that Ceredigion Council say they are
> “”_not partners in the Trawscymru T2 contract (Bangor to
> Aberystwyth) and the T2 timetable __of 15/01/2018 was not subject to
> Ceredigion County Council’s agreement_ “”. This is a strange situation
> as Trawscymru contract partners are usually comprised of all Councils
> on the Trawscymru route, which in the case of the T2 route
> starts and ends in Aberystwyth, Ceredigion, However Ceredigion
> Council say in their reply that “”_they did take part on
> 07/12/2017 in email __consultations on the T2 timetable of 15/01/2018
> with Gwynedd, Powys, Denbighshire and Wrexham Local Authorities and
> the Welsh Government, but no documentation exists on those
> consultations_””. The lack of documentation on the consultations is
> also strange as a North Wales Council have said meetings were normally
> held to discuss Trawscymru changes and minutes of the meetings were
> produced .
>
> The whole explanation by Ceredigion Council regarding the T2
> timetable changes of 15/01/2018 is very confusing and requires further
> clarification of what part Ceredigion Council played in the changes.
> Ceredigion Council said on 22/02/2018 that they did not agree the
> 15/01/2018 T2 changes, but now say on 21/03/2018 that they were
> consulted by email by the above 4 Local Authorities (2 of which have
> no interest whatsover in the T2 contract or the T2 route) and no
> documentation exists on these consultations with the 4 other
> authorities. This reply by Ceredigion Council has all the hallmarks
> of a “coached reply” from the Trawscymru Network Manager.
>
> Ceredigion Council have also refused on 21/03/2018 to pursue the Bevan
> Foundation recommendation to route the T3 from Wrexham to Aberystwyth
> rather than Barmouth, despite the receipt by Alun Williams on
> 17/11/2017 of a letter from the Welsh Transport Minister, Ken Skates,
> which commissioned a “high level” review of this route by officials
> of the Welsh Government. When Alun Williams forwarded the letter from
> Ken Skates to me on 17/11/2017 there was no mention that Ceredigion
> Council did not want to pursue the Trawscymru Wrexham to Aberystwyth
> route. In the Ceredigion Council first reply of
> 22/02/2018 there was also no indication that Ceredigion Council did
> not want to pursue the Trawscymru Wrexham to Aberystwyth route.
> Therefore for 4 months, between 17/11/2017 and 21/03/2018 , the “high
> level” review had been commissioned by the Welsh Government and
> Ceredigion Council reported on 22/02/2018 that no discussions had been
> held yet. Then on 21/03/2018 Ceredigion Council refuse to pursue the
> independent review recommendation to route the T3 from Wrexham to
> Aberystwyth rather than Barmouth, This begs the question why, after
> 4 months, did Ceredigion Council change their minds and was it their
> minds that changed since the “high level” review had been commissioned
> by a higher authority (the Welsh Transport Minister, Ken
> Skates) ? Perhaps the Councillors met and made a Council policy
> decision that a new Trawscymru route between Wrexham and Aberystwyth
> would be, in the words of Gerwyn Jones, “” detrimental to the overall
> network and for the passengers from and beyond
> Ceredigion.”” Perhaps the Councillors also decided that a T3
> route from Wrexham to Aberystwyth instead of Barmouth would avoid the
> 15 minute delays to the T2 in Dolgellau to wait for the T3. and the
> removal of the 15 minute delays to the T2 in Dolgellau would restore
> connectivity with T1 services in Aberystwyth. The Councillors may
> have then decided that restoring connectivity in Aberystwyth between
> T2 and T1 services and providing a functional, connecting 133 mile
> long T2/T1 Bangor to Carmarthen route would be, in the words of
> Gerwyn Jones, “”detrimental to the overall network and for the
> passengers from and beyond Ceredigion.”” However I am sure that
> the Council have not taken a policy decision to not pursue the “”high
> level”” review to route the T3 from Wrexham to Aberystwyth, because a
> new strategic bus route of this kind would be beneficial to the
> residents of Aberystwyth, Ceredigion, Carmarthenshire and
> Pembrokeshire and help to stimulate the economy of
> Mid and West Wales. The decision to not pursue the “”high
> level”” review is probably a very private arrangement between
> Councillor Alun Williams?/Gerwyn Jones? and the Trawscymru Network
> Manager.
>
> The reason given in the reply of 21/03/2018 to not pursue the “”high
> level”” review to route the T3 from Wrexham to
> Aberystwyth is also illogical. Ceredigion Council say the reason is
> that I am “”the only person to raise this issue”” The
> recommendation to route the T3 from Wrexham to Aberystwyth was not
> made by me. The recommendation was made in the Bevan Foundation
> Independent Review of the Trawscymru Network , which reflected the
> views of all the stakeholders involved in the review across the whole
> of Wales, before the existing T3 route from Wrexham to Barmouth was
> introduced in 2014. . The recommendation from the Bevan Foundation
> Independent Review has been ignored since 2013 by the Welsh
> Government, because of the vested interests of David Hall, the
> Trawscymru Network Manager, who is based in Llandudno and Ken Skates,
> the Transport Minister who is based in South Clwyd. The AM South
> Clwyd constituents of Ken Skates benefit by retention of the non
> strategic 48 mile route of the T3 from Wrexham to Dolgellau (30 miles
> of the 48 miles in the constituency of South Clwyd) and benefit from
> the ridiculous 15 minute delays of the Bangor to Aberystwyth T2
> service to wait for the T3, which have resulted in lack of
> connectivity of the T2 with the T1 in Aberystwyth
>
> As you are now aware , the Trawscymru Network Manager and Ken Skates
> are planning a new Trawscymru route in North Wales from Chirk to
> Bangor which will take an unnecessary diversion to go through the
> constituency of Ken Skates in South Clwyd and pass through the
> hometown of the Trawscymru Network Manager in Llandudno. I will not
> ask Ceredigion Council any questions on the issue of this new
> Trawscymru route , as I am sure you will see the benefits of this
> route compared to the detrimental aspects of the Wrexham to
> Aberystwyth route. This route from Chirk to Bangor, which is not
> part of the Welsh Government Transport Strategy or a recommendation
> from an independent review has obvious benefits to the residents of
> South Clwyd and there may even be a case for a strategic Trawscymru
> hub in the middle of South Clwyd (Ruabon ?) where the new route meets
> the non Strategic T3 Wrexham to Barmouth route. The Transport Minister
> is obviously keen on looking at the bigger picture and how the
> Trawscymru Network will fit in with his 600 million spending spree on
> the North East Wales metro for the benefit of Wrexham and South Clwyd
>
> I would therefore request the following :-
>
> (1) Could Ceredigion Council please supply me with all the emails from
> 01/12/2017 to 15/01/2018 between Ceredigion Council and Gwynedd,
> Powys, Denbighshire and Wrexham Local Authorities and the Welsh
> Government that relate to the discussions/consultations on the T2
> timetable changes of 15/01/2018, as described in your reply of
> 21/03/2018 (all consultations took place on 07/12/2017?). .
>
> (2 Could Ceredigion Council please tell me whether the T2 timetable
> change of 15/01/2018 to the last T2 arrival of the day in Aberystwyth
> was requested by Ceredigion Council.? The arrival time in
> Aberystwyth was changed from 18.40 to 18.50 in order to AVOID making a
> connection with the T1 departure from Aberystwyth to Carmarthen at
> 18.40. This was done by an unnecessary 5 minute stop in Machynleth and
> a detour off the A487 in Aberystwyth through the village of Comins
> Coch and the Aberystwyth Waunfawr estate. Could Ceredigion Council
> please also tell me whether a detour off the A487 in Aberystwyth
> through the village of Comins Coch and the Aberystwyth Waunfawr
> estate.was requested by Ceredigion Council? Could Ceredigion Council
> please tell me whether they agree with thiis arrival time change from
> 18.40 to 18.50 ?
>
> (3) Could Ceredigion Council please tell me whether the T2 timetable
> change of 15/01/2018 for the T2 to depart Aberystwyth at 10.00am
> instead of 10.05 was requested by Ceredigion Council.? The 10.05 T2
> departure time was introduced by the previous Transport Minister
> (Edwina Hart) in 2016 to improve connectivity of the T5 with the T2.
> Could Ceredigion Council please tell me whether they agree with the
> removal of this improvement ?
>
> (4) Could Ceredigion Council please tell me whether the T2 timetable
> change of 15/01/2018 were discussed by Ceredigion Council with
> Carmarthenshire Council in respect of the effects of the changes on
> the T2 connections in Aberystwyth. with the T1 service to Carmarthen?
>
> (5) Could Ceredigion Council please supply me with a copy of the
> letter written by Alun Williams to Ken Skates on 24/10/2017, which I
> asked him to send , and which resulted in a reply from Ken Skates ,the
> Minister for Transport , commissioning a “high level” review of the
> Wrexham to Aberystwyth route.
>
> (6) Could Ceredigion Council pleasesupply me with a copy of the reply
> from Councillor Alun Williams to Ken Skates, the Transport Minister
> regarding the commissioning of a “”high level”” review to route the
> T3 from Wrexham to Aberystwyth instead of Barmouth, which was
> promised by the Minister for Transport, Ken Skates, to Councillor
> Alun Williams on 14/11/2017 and which Ceredigion Council are now
> refusing to pursue .
>
> (7) Could Ceredigion Council please state the reason that Ceredigion
> Council are refusing to pursue the option of a “”high level””
> review to route the T3 from Wrexham to Aberystwyth instead of
> Barmouth, which was promised by the Minister for Transport, Ken
> Skates, to Councillor Alun Williams on 17/11/2017 and which was the
> recommendation of the Bevan Foundation Independent Review of
> Trawscymru.
>
> (8) Could Gerwyn Jones please state his reasons for saying that my
> suggestions ( to follow the published Welsh Government Transport
> strategy and the Bevan Foundation Independent Review recommendation
> with respect to the T1/T2/T3 services ) are , in the words of Gerwyn
> Jones, “”_detrimental to the overall network and for the passengers
> from and beyond Ceredigion.””_
>
> (9) In view of the theories expounded by Gerwyn Jones on the
> detriments of the Welsh Government Transport Strategy and the Bevan
> Foundation Independent Review recommendation., could Gerwyn Jones
> please state which group of passengers (ie passengers on the
> T1/T2/T3/T5 services) benefitted from the T2 timetable changes of
> 15/01/2018 and whether the changes were “”beneficial to the overall
> network and for the passengers from and beyond Ceredigion.””
>
> (10) Could Ceredigion Council please state who, within Ceredigion
> Council, made the decision to refuse to pursue the commissioned “”high
> level”” review of the Wrexham to Aberystwyth route
>
> (11) Could Ceredigion Council please state whether the refusal to
> pursue the commissioned “”high level”” review of the Wrexham to
> Aberystwyth route is a Council policy decision by Councillor Alun
> Williams and/or Ceredigion Council or whether it is a decision that
> has been taken by a Council official (Gerwyn Jones or Shan Witts? ).
>
> (12) Have Ceredigion Council written to the Welsh Government to say
> they are refusing to pursue the commissioned “”high level””
> review of the Wrexham to Aberystwyth route and if so could Ceredigion
> Council please supply me with a copy of the letter..
>
> (13) Could Ceredigion Council please supply me with all the emails
> from 14/11/2017 to 21/03/2018 between Ceredigion Council and the
> Welsh Government regarding the “”high level”” review to examine the
> T3 route from Wrexham to Aberystwyth , which was commissioned by the
> Minister for Transport, Ken Skates, in his letter to Councillor Alun
> Williams on 17/11/2017 and which Ceredigion Council are now refusing
> to pursue .
>
> Yours Sincerely
>
> Dr John McTighe
>
> —-Original message—-
> From : technical.services@ceredigion.gov.uk
> Date : 21/03/2018 – 10:41 (GMTST)
> To : john.mct@btinternet.com
> Subject : Ceredigion Council FOI Trawscymru T2 timetable changes of
> 15/01/2018 and a T3 route to Aberystwyth instead of Barmouth (781192)
>
> Dear Dr McTighe
>
> Thank you for your recent correspondence below dated 24 February 2018.
>
>
> I respond to your questions to Councillor Williams as follows:
>
> (1) Will Ceredigion Council write to the Transport Minister on
> behalf of the residents of Ceredigion and complain about the T2
> changes of 15/01/2018 ?
>
> NO – YOU ARE THE ONLY MEMBER OF THE PUBLIC TO HAVE RAISED THESE ISSUES
> WITH US AS A CONCERN, AND THERE IS A RISK THAT SEEKING TO IMPLEMENT
> THE CHANGES YOU ARE PROPOSING WOULD BE DETRIMENTAL TO THE OVERALL
> NETWORK AND FOR THE PASSENGERS FROM AND BEYOND CEREDIGION.
>
> (2) Will Ceredigion Council write to the Transport Minister on
> behalf of the residents of Ceredigion and complain that the T2 changes
> of 15/01/2018 should not have been carried out in view of
>
> the imminent “”high level”” review to route the T3 from Wrexham to
> Aberystwyth instead of Barmouth, which was promised to Ceredigion
> Council on 17/11/2017 ?
>
> NO – AS OUTLINED IN THE RESPONSE TO QUESTION 1, THERE IS NO EVIDENCE
> TO SUPPORT THE VIEW THAT WE WOULD BE WRITING ON BEHALF OF THE
> RESIDENTS OF CEREDIGION AND EXPLAINS WHY THIS IS NOT SOMETHING WE FEEL
> SHOULD BE PURSUED AT THIS TIME.
>
> (3) In what form were the consultations with Ceredigion Council
> on the T2 timetable of 15/01/2018 conducted ie meeting, emails ,
> phone conversations.etc?
>
> THE CONSULTATIONS WITH CEREDIGION COUNTY COUNCIL WERE UNDERTAKEN IN
> THE FORM OF EMAIL CORRESPONDENCE
>
> (4) Which other Personnel from outside Ceredigion Council were
> involved in the consultation with Ceredigion Council on the T2
> timetable of 15/01/2018?
>
> OTHER PERSONNEL INVOLVED IN THE CONSULTATION WERE OFFICERS FROM
> GWYNEDD, POWYS, DENBIGHSHIRE AND WREXHAM LOCAL AUTHORITIES AND THE
> WELSH GOVERNMENT.
>
> (5) Who was the lead person from outside Ceredigion Council
> involved in the consultation on the T2 timetable of 15/01/2018
>
> THE LEAD PERSON OUTSIDE CEREDIGION COUNTY COUNCIL INVOLVED IN THE
> CONSULTATION WAS THE TRAWSCYMRU NETWORK MANAGER.
>
> (6) Do Ceredigion Council hold any documentation on the
> consultation on the T2 timetable of 15/01/2018 in the form of a
> meeting minutes, meeting notes, personal notes etc.?
>
> I CONFIRM THAT CEREDIGION COUNTY COUNCIL DO NOT HOLD ANY DOCUMENT ON
> THE CONSULTATION OF THE T2 TIMETABLE.
>
> (7) On what date were the consultations with Ceredigion Council
> on the T2 timetable of 15/01/2018 held.?
>
> CONSULTATIONS WITH CEREDIGION COUNTY COUNCIL WERE HELD ON 7 DECEMBER
> 2017.
>
> (8) Are Ceredigion Council partners in the T2 contract which is
> managed by Gwynedd Council ?.
>
> I CONFIRM THAT CEREDIGION COUNTY COUNCIL ARE NOT PARTNERS IN THE T2
> CONTRACT.
>
> (9) If Ceredigion Council are partners in the T2 contract, why
> is the T2 timetable not subject to Ceredigion County Council’s
> agreement.?
>
> NOT APPLICABLE, AS CEREDIGION IS NOT A PARTNER IN THE T2 CONTRACT.
>
> (10) What discussions were held involving Ceredigion Council on 5
> minute waits applied between T1, T3 and T5 and the T2 service and
> delayed departure of T2,T1 and T5 services
>
> in Aberystwyth by 5 minutes to wait for late running services?. Could
> Ceredigion Council expand on “not specifically”
> and give more detail on what was discussed .?
>
> THE DISCUSSIONS FOCUSED ON TRYING TO MAXIMISE AND OPTIMISE TRAVEL
> OPPORTUNITIES IN THE CONTEXT AND WITH THE UNDERSTANDING THAT IT
> IS NOT POSSIBLE WITH A NETWORK SUCH AS TRAWSCYMRU TO HAVE ALL
> SERVICES DIRECTLY CONNECTING IN ALL LOCATIONS.
>
> In noting your displeasure at the length of time it took to respond to
> your previous communication, I am sure that you will appreciate that
> Officers from the Authority have a number of pressures and priorities
> which call on their time. Officers will always endeavour to provide
> appropriate responses within the set timelines.
>
> Yours sincerely
>
> GERWYN JONES
>
> Group Manager Local Environment Services
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