The Best White Glove Home Delivery Companies in the UK

There’s no doubt that as the world of e-commerce grows, so does the customer’s demand for top quality delivery.  They want something that goes beyond merely dropping the item off at the door, especially for things like furniture or appliances.  So how can you deal with this – use one of the best white glove home delivery companies in the UK.

What is white glove delivery?

Specialists Kinetic Logistics define white glove delivery as ‘offers something more bespoke and high quality than merely popping a parcel on a customer’s back doorstep’ and fulfils the customer’s requirement for a high-quality service.  As one of the UK’s top providers of the service, they have a whole range of additional benefits for the customer available that companies can utilise.

White glove delivery means going beyond the mere delivering of an item and stepping into the kinds of services customers may pay for separately.  This might include installing the item, showing the customer how to use it or taking it to the correct location in the house.

How to find the best company

If you are considering using white glove delivery for your business, there are a few things you want to look at when choosing a company to partner with.

Communication

One of the big features of white glove delivery is the higher levels of communication with the customer that the delivery company offers.  When looking at partners for this, see what their system is.

For example, do they text or ring the customer in the 30-60 minutes before delivery to ensure they are ready for the package?  Do they track packages so that both you and customer can easily see where the item is at any time?

Extended delivery options

The other big thing to consider is what kind of add-ons do they offer to extend the delivery into more than a standard delivery service?  For example, if you are selling TVs, could the delivery company unpack the item and set it up for the customer? Could they provide basic tips on using the item?

Extended delivery options may be something as simple as making sure the item is in the right room for the customer.  If they are buying a new mattress, it would be taken to the right room and unpacked, even installed on an existing bed frame.

The other big part of the service is to remove packaging from the items.  Dealing with the packaging on large items can be a real pain for people and the benefit of having this removed and taken for recycling will definitely be something that impresses them.

Reliable service

With white glove delivery, you are looking for a reliable, high quality service that offers the extra benefits which make the option stand out.  This will mean you can offer a high level of customer service for people buying from you while ensuring you have a partner who delivers on their promises.  This can help to increase customer loyalty, positive reviews and reduce the rate of returns due to damage in transit.