A note from Superdrug about Coronavirus (COVID-19)

I believe in creating a safe space for everyone, this includes prioritising the health and wellbeing of our customers and employees.

I understand this is a worrying time and we at Superdrug want to ensure that essentials are available to as many of our customers as possible, as well as delivering them to you safely.

We are closely following the advice of Public Health England & Scotland, WHO and NHS introducing a wide variety of measures to minimise the impact to public health.

Product Availability and Restrictions
• We are working hard with our suppliers to keep essentials stocked up to the best of our ability, receiving deliveries almost daily.

• To ensure that as many of our customers as possible can keep their hands clean, we have limited the sale of hand sanitisers to 2 per customer.

• Baby milk is also limited to 2 per customer.

Pharmacy availability
• We are communicating daily with our healthcare teams on staying safe and well, protecting themselves and our customers. With contingency plans in place to ensure pharmacies remain open at this key time.

• Our clinics are fitted with hands free sinks and washing facilities.

Online Doctor Services
• If you are having issues getting an appointment with a doctor, we have our own private Superdrug Online Doctor service, with click and collect options for any prescriptions.

• If you are struggling to get out to collect prescriptions, we can deliver NHS prescriptions free to your door through our Superdrug Online NHS Prescription service.

In Store Beauty Studio Services
To keep our customers as safe as possible during this difficult time, we have made the decision to temporarily suspend all Beauty Services with immediate effect. We will endeavour to re-open the services as soon as government guidelines advise it is safe to do so. To keep up to date follow our Facebook and Instagram pages – Beauty Studio by Superdrug.

Employee Safety In Store
• We are communicating daily to all of our store teams on preventative measures to ensure high standards of hygiene ensuring best possible levels of colleague and customer safety.

• We are ensuring all stores have sufficient supplies of cleaning equipment.

• We are also offering support and guidance to our head office, field teams and store colleagues relating to working arrangements, i.e. working from home, shift working.

• As well as offering guidance in accordance with PHE and Government on leave and how best to support our colleagues who are impacted directly or indirectly affected.

We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our teams.

Together let’s support one another and look out for those most vulnerable.

Chief Executive Officer
Health & Beauty UK