Welsh Rugby Union – Customer Service Update

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The WRU Ticket Office will be closed to the public from today until further notice. The WRU Ticket Office will continue to offer an email based service so please contact us via customercare@wru.wales with any queries.

Principality Stadium Tours are also suspended until further notice. All existing bookings including schools, overseas and group bookings will be refunded. Should you have any questions or require a refund on an existing booking please contact Customer Care on the email above.

The WRU Shop on Westgate Street, Cardiff will be closed from 5:30pm today until further notice however we are still trading online.  For all online orders please visit the WRU store website here. For all retail customer service enquiries, please email customer.services@store.wru.co.uk

Principality Stadium will closed for events, meetings and dinners from Friday 20th March however, those with events booked will be contacted by their stadium event manager to reschedule for a later date. For any future events or queries regarding existing bookings please contact team members Emma Johns and Kerry Regan on events@pse.wales.

We are aware that these are unprecedented and uncertain times and understand how much rugby means to Wales, but the safety and health of our supporters and community is of the utmost importance to us.

We thank you for your understanding and support at this time and wish you all the very best of health.


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