DIY.com is now open for your home essentials

The COVID-19 crisis continues to evolve, so I wanted to update you on some changes here at B&Q.

Over the last 48 hours we have been working hard to create a service that focuses on providing essential products for repair and maintenance of the home. This means we can keep supplies open and give our customers the best possible service to ensure their homes are safe, warm and in working order.

In order to do this in the safest possible way for our colleagues and customers, we are making some changes:

• Our website, diy.com, will be our primary store, giving customers access to a range of essential products.
• The Click+Collect range will be reduced to ensure we do everything we can to limit unnecessary purchases, so that our customers and colleagues are protected from needless contact.
• Customers can now use our new contactless Click+Collect service from their local store. This will allow you to pick up items from an allocated parking zone and we will bring products to your car.
• We are working on our home delivery service to enable us to provide a fuller product range.
• Stores will remain closed to customers for browsing and purchasing.

We urge you to follow all the Government’s social distancing guidelines and to shop responsibly for essential needs only. The safety of customers and colleagues remains our top priority.

Thank you for your co-operation and understanding.

Together, we can do it.

Graham Bell
CEO