Demand for Childline increases as schools in Wales forced to close

• Children in Wales among hundreds counselled over impact of Coronavirus outbreak
• Childline staff and volunteer counsellors in Wales given critical worker status

 Childline has experienced an unprecedented demand for its services as the Coronavirus (COVID-19) pandemic starts to affect children’s lives.

Childline staff and volunteers in Wales have delivered more than 80 of the 913 counselling sessions with children and young people across the UK about Coronavirus so far.

Nearly two thirds (597) took place last week (16-22 March), as parents started working from home and school closures were announced.

Over half of young people across the UK who spoke to Childline last week about Coronavirus were counselled for their mental and emotional health as they struggled to cope with issues like isolation, arguments at home and the removal of professional support from schools and the NHS.

One teenage girl told a counsellor:

“I feel really anxious, upset and lonely. The news has made my mental health worse but my CAMHS appointment has been cancelled and school has closed. I’m stuck at home having a horrible time because my sisters are bullying me because I’m autistic.”

Welsh Government has given Childline staff and volunteers critical worker status as they battle to keep the vital service running, and continue to support children through this public health emergency. Childline has bases in Prestatyn and Cardiff – two of 12 UK Childline bases.

While the service has reduced slightly since some volunteer counsellors have been told to self-isolate, it continues to be a lifeline for some of the most vulnerable children

Last week Childline delivered over 50 counselling sessions with children who were having suicidal thoughts, exacerbated by Coronavirus as they felt trapped and isolated.

Other issues raised have included school work and family relationships, as children sense the seriousness of the situation through their parent’s reactions.

A girl said to Childline:

“My mum is being very distant with me and I am usually very close to her, it’s really upsetting me. My mum and I have a good relationship but she’s really obsessed with the news and she won’t hug me or get very close to me. It scares me to think this will go on for months. She constantly talks about the Coronavirus and my anxiety is getting worse.”

Debs Davis is Childline’s Service Manager for Wales and is based in Prestatyn.

She said: “The 24/7 news cycle about Coronavirus is causing huge worry and anxiety in young people – particularly those who are already coping with many other issues in their lives.

“Childline provides an essential service to vulnerable children, some of whom may be in a life-threatening situation, which is why our staff and volunteers are working tirelessly to keep Childline running.

“While we are all facing events unprecedented in modern time keeping children safe and providing them with a space to talk about their concerns is our number one priority.”

Dame Esther Rantzen, Founder of Childline, said: “Our dedicated volunteers are on the frontline supporting children through this public health emergency, and we couldn’t do it without them.

“Sometimes young people find it difficult to share their anxieties with their parents, for fear of worrying them further. So, it is important that families talk about their feelings, together. We are hearing from children who have been cut off from vital support networks such as school, and friends, and that has increased their feelings of loneliness and vulnerability. They may have pre-existing mental health issues which are exacerbated by the current crisis.

“Childline needs your help to let children and young people know that we are still here for them, and if they need someone to turn to, they can contact Childline via our website or on the phone.”

• Advice for children about Coronavirus
• Advice for parents for talking to a child worried Coronavirus (COVID-19)
• Young people can contact Childline on 0800 1111 or via 1-2-1 chat on childline.org.uk
• Childline also has a huge online community where children can get support from their peers on message-boards and use expert resources to help them through any issue they are concerned about.
• If adults are worried about children they can get advice from NSPCC practitioners on 0808 800 5000 or help@nspcc.org.uk