Top Broadband Problems Broken Down By UK City

The most common broadband issues encountered in homes all around the UK have been revealed as part of the Bandwidth Britain Report by Uswitch.  

https://www.uswitch.com/broadband/broadband-issues/

With home broadband usage increasing by almost a third (29%) during lockdown, the study revealed the main issues we’ve been experiencing.

Here are the top 10 broadband issues in the UK and who’s suffering the most:

1. Broadband Speed – Norwich – 22,000 searches per month
2. Improve Latency – Cambridge –  6,600 searches
3. Line Fault – London –  2,400 searches
4. Slow Internet – Bristol – 1,600 searches
5. Upload speed – Brighton –  1,600 searches
6. Phone Line Test – Birmingham – 590 searches
7. Replace Router – Hull – 390 searches
8. Switch Broadband Provider – 320 searches
9. Quiet Line Test – Sheffield – 210 searches
10. Cancel Broadband – Glasgow – 140 searches

Technical complaints topped the list. Broadband Speed was the top issue affecting users in Norwich and Improving Latency was the top issue in Cambridge who were the most fed up with having to wait for their connections to respond.

We also discovered a number of customer service-related complaints such as Switch Broadband Provider and Cancel Broadband — it’s clear that Glasgow has had enough!