Don’t fall foul of scammers this Christmas

Pembrokeshire County Council’s Trading Standards Team are urging shoppers to stay safe when shopping online and looking for bargains this Christmas.

It is important that people buy safely and securely in order to try to prevent themselves falling victim to a scam.

Top tips:

·         Carry out some research into those they are buying from – is it a known company? If not, carry out your own research by looking for online reviews of the seller before deciding to buy and check where they are based.  If they are outside the UK/Europe your rights will be limited.  Don’t assume the company you are buying from is in the UK even if their contact page says they are.  Some overseas based companies put UK or London as their location.

·         Check returns policies – some retailers are offering extended returns periods this year.

·         Use a payment that offers some extra protection to you including credit cards for purchases over £100. Ensure the online link is secure, look for the padlock symbol in the browser and that the address begins https://. The s stands for secure.

·         Regularly check your bank and credit card statements.  Contact your bank immediately if you think you may have been a victim of fraud.

·         Use strong separate passwords and keep antivirus software updated and a firewall installed.

·         Watch out for phishing emails or texts – unfortunately if a deal sounds too good to be true then it probably is and could contain links to fake copycat websites. Do not open or reply to suspicious emails or open any attachments and be wary if asked to provide personal information. Forward these to the National Cyber Security Centre at report@phishing.gov.uk who will remove if it is a scam.

Scammers continue to look to take advantage of this time of year with more people shopping online than ever. Scams reported locally include:

·         Fake Royal Mail emails claiming an extra payment is needed for an unsuccessful delivery attempt. Please check out the website at www.royalmail.com for details of current scams relating to deliveries.

·         Bogus emails purporting to be from companies such as Amazon or Paypal trying to trick customers with messages about account issues relating to ordered goods. In these cases customers are led to malicious websites by clicking links contained in the email. If in doubt customers should check their account using their own login details.

Consumers should also be aware of the dangers of unsafe products being sold online. This is a particular issue for third party sellers on online marketplaces such as Amazon and Ebay.

The British Toy and Hobby Association conducted a survey over the past two years, purchasing toys from sellers on online platforms and then having them safety tested. Over the past year, they found 86% of the toys purchased were illegal to sell in the UK as they failed to comply with UK toy safety requirements and 60% were unsafe for a child to play with.

No one wants to take risks with toy safety so please consider the following guidelines:-

·         Look for the ‘CE’ symbol: this means the toy has passed safety tests.

·         Button battery safety: Check they are screwed in safely before giving to a child.

·         Check age restrictions: toys must be clearly marked with age restrictions. Always follow the age recommendations.

·         Check the price: if it’s much cheaper than you’d expect, it may be counterfeit.

·         Buy toys from a reputable seller: check reviews and ratings carefully.

It’s not only toys. Last year, Which? found that almost half of Christmas tree lights sold through online marketplaces were unsafe. The study also found that 66% of electrical products purchased on online marketplaces failed crucial safety tests.

There has also been a recent increase of counterfeit Dyson hair dryers being imported for sale in the UK. These are being sold at a much cheaper price than the recommended retail price. These are inferior, potentially dangerous, copies.

If someone needs consumer advice or wishes to report a scam they can contact the Citizens Advice Consumer Service on 0808 223 1133 or 0808 223 1144 for a Welsh Speaker these details will be shared with Trading Standards who may also make contact by phone to offer support and advice.

Trading Standards have produced an Avoiding Scams Advice Booklet which contains the latest guidance on different types of scams and practical advice on how consumers can protect themselves.

This is available on the Pembrokeshire County Council website at https://www.pembrokeshire.gov.uk/consumer-advice/avoiding-scams-advice-booklet or alternatively a printed copy can be provided.

Please email TSConsumer@pembrokeshire.gov.uk for a copy.