New helpline launched to advise pensioners of benefit entitlements

A new helpline has been launched to help Neath Port Talbot residents who have reached the State Pension age to apply for Pension Credit and other benefits.

Known as the Pension Credit Helpline, Neath Port Talbot Council’s Welfare Rights Unit has joined up with other partner organisations to help people to find out what benefits they are entitled to and how they can apply.

Pension Credit is an additional payment that is made to people who have reached the State Pension age and have a low income. A person may still be eligible for Pension Credit even if they own their home, have substantial savings or receive another pension.

Advisers will also be able to sign post people to other forms of support that they may be entitled to such as:

NHS costs (e.g. dental, opticians & travelling to hospital)

Heating bills

Rent

A free TV Licence

Council tax

To speak to an adviser, residents can call the free helpline on 0800 112 4763, Monday to Thursday between 10am and 3pm.

Councillor Peter Richards, Cabinet Member for Adult Social Services and Health, said:

“Many people who have reached State Pension age are missing out on benefits that can help with the cost of daily living.”

“We are urging anyone who think they may be eligible to call the helpline to find out if they can claim Pension Credit or any other benefits that could increase their income.”

The helpline is being delivered collaboratively between Neath Port Talbot Council’s Welfare Rights Unit, Age Cymru West Glamorgan, Care and Repair Western Bay, Swansea Carers Centre, Citizens Advice Swansea Neath Port Talbot and Swansea Council’s Welfare Rights Team.