Mid & West Wales residents can quickly check symptoms for variety of conditions on NHS 111 Wales online

NHS 111 Wales online symptom checker can save Mid and West Wales patients time by helping them find the right NHS service for treatment. Symptoms can be quickly checked for a variety of conditions and advice given on the best way to treat them by visiting www.111.wales.nhs.uk which is hosted by the Welsh Ambulance Service.

The way we access NHS services has changed as a result of the ongoing COVID-19 pandemic, with more options now becoming increasingly utilised, including the NHS 111 Wales online service which is available 24 hours a day, seven days a week. It can be used for both health information and advice and to access urgent primary care in Welsh and English.

In a recent YouGov survey, a third of Mid and West Wales residents had not even heard of the NHS 111 Wales online symptom checker and only 19% had used it during the past 12 months.

Andrew Carruthers, Director of Operations at Hywel Dda University Health Board, said: “We are asking everyone to help us by reconsidering the way you access NHS services. The methods available have changed but we are still here for you. It is worth getting to know the different ways you can access the NHS so you can be seen and treated quicker with your first port of call being NHS 111 Wales.”

According to the YouGov survey, carried out for the Welsh Government’s Keep Wales Safe campaign, only 67% of Mid and West Wales residents had heard of the NHS 111 Wales online symptom checker. However, 86% said they felt it was important to have access to the service.   

NHS 111 Wales online can help if you have an urgent medical problem and you’re not sure what to do. The way it works is: You answer questions about your symptoms on the website and depending on the situation you will:

·           Get self-care advice

·           Be told how to get any medicine you need

·           Find out what local service can help you

·           Be connected to a nurse, emergency dentist, pharmacist or GP

·           Get a face-to-face appointment if you need one

·           Be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E

For those who don’t have confidence going online to seek advice, there is the NHS 111 Wales phone service. This is also a free service where patients can contact the NHS by dialling 111 to receive advice on the best way to manage their issue or gain further assistance if needed. The bilingual telephone service is available 24 hours a day and seven days a week.

Eighty-four percent of Mid and West Wales residents had heard of the NHS 111 Wales phone service when asked for the recent YouGov survey but only 20% had used the telephone service during the last 12 months.