The rise and fall of employee loyalty: What 200,000 eNPS responses tell us about the pandemic

The rise and fall of employee loyalty: eNPS results from 2019-2021

Global feedback company Netigate has released the findings from a large-scale study into how employee loyalty has developed since the onset of the COVID-19 pandemic. The study is based on a dataset of 200,000 eNPS responses from 274 different companies and spans three years from 2019 to 2021.

In the original version of the report released last summer, Netigate derived the average eNPS value for 2021 from responses provided between January 1 and May 31, 2021. Based on this data, the average eNPS value was 18, which remained at a stable level compared to the previous year.

Netigate has now analysed the data for the whole of 2021, and the results show that employee loyalty decreased in 2021, with the average eNPS falling from 18 to 13.

This drop coincides with the global discussions of a Great Resignation that began in the second half of last year. The findings indicate that while employees may have remained loyal to their employees early in the pandemic, this began to change as it progressed.

Commenting on the findings, Netigate CEO Mikkel Drucker says: “The Great Resignation discussions that came out of 2021 are an indication that employees around the world want more from their employers. It seems that the pandemic has given people a new perspective on working life, and many are now looking for employment that meets their evolving needs.”

“Is an employer open to remote working? How flexible is a company with regards to when and where people work? Can a good work-life balance be attained with this employer? These are some of the questions that people are now asking themselves, and businesses are going to need to adapt if they want to keep hold of their talent,” Mikkel continues.

The extended report also looks at the factors that drive employee loyalty and how businesses can harness them to keep hold of their own talent. You can download the full report here.

About Netigate

Netigate provides a cloud-based feedback platform that allows customers to gain unique insights into their most valuable assets: customers and employees. Netigate specialises in employee experience, customer experience and market research solutions. The Netigate platform helps businesses to create valuable insights through employee engagement and customer engagement with 360-degree feedback and much more.

Netigate is the market leader in Sweden, a strong player in Germany, and has a growing presence in Norway, Finland, Austria, Switzerland, the Netherlands, the United Kingdom, and France.

To find out more about Netigate, visit www.netigate.net or follow the company on LinkedIn.