Usually, QB users face errors while opening the application. Here, the screen might freeze and stop responding to a command. Hence, users can’t open the accounting software. This error message pops up on the screen:
QuickBooks has stopped working, won’t open or QuickBooks is not responding.
Causes Behind QuickBooks Has Stopped Working Error.
These scenarios are the reason behind this error:
● The QBWUSER.INI file is corrupt/ damaged/ missing.
● The company name in your file is quite lengthy.
● Your Windows OS might be outdated or damaged, leading to this error dialogue box: QuickBooks has stopped working, won’t open or QuickBooks is not responding.
● The user is facing an installation-related error.
● Third-party apps are restricting the activities of QuickBooks.
● QuickBooks files or program files are damaged or corrupt.
● Your hard drive is not functioning properly.
Fixing the “QuickBooks has stopped working error”.
Method 1: Disable Your Antivirus
By restarting the system and disabling the antivirus, we can control and repair this error before it stops functioning completely on QuickBooks.
● Firstly, restart the system by going to the power button on your windows.
● After the system has restarted, open the QuickBooks Accounting Software again.
● Go to your antivirus settings and check all the permissions.
● If nothing is found, then disable the antivirus temporarily.
Method 2: Open The Company File From Another Location
Sometimes, changing the location also helps clear this bug:
QuickBooks has stopped working, won’t open or QuickBooks is not responding.
● First, press the Windows+E key to open the window.
● Here, you have to look for the data file. Look for files with extension QBW.
● When you are looking for the file that is situated in a network server, you have to look for this network drive where your data file is present.
● Thereafter, when you find your company file, right-click on it and copy it.
● When done with the process above, go to the C Drive and make a new folder. Name this QBTEST folder and paste your company file here.
● Open QuickBooks while pressing the Ctrl key. Restore an existing company by using this folder: C:\QBTEST folder.
Lastly, open your company file from the latest location and check out if the “QuickBooks has stopped working, won’t open or QuickBooks is not responding.” message box has disappeared or not. Usually, this method works pretty well and users resolve this error quickly.
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