A quarter of office workers in Wales questioned over work expenses, new survey reveals

• Almost a quarter (23%) of office workers in Wales regularly have their business expenses disputed or called into question by employers, a survey shows.
• Just Eat for Business’ Inconvenient Expenses study surveyed over 2,000 workers to reveal how their organisation handles expenses, and identify areas of improvement.
• The survey also found that nearly a third (30%) of office workers would change the way their organisation handles expenses, if they could.
• Experts weigh in on how employers can streamline their expense processing procedures, in order to reduce employee frustration at reimbursement delays. 

Almost a quarter of office workers in Wales regularly have their business expenses disputed or are asked to provide further clarification upon submitting them, a new survey has revealed.

The Inconvenient Expenses study, from Just Eat for Business, surveyed the nation’s office workers to discover how their organisation handles expenses, what the reimbursement schedule is like, and what workers wish they could improve about the process.

The survey found that among one of the biggest annoyances for 23% of workers in the region was that their expenses are often called into question, causing delays in reimbursement. 

On top of this, some workers are asked to spontaneously cover expenses, with 15% of respondents stating that this has occurred to them at a work event. Furthermore, 14% of surveyed workers said they’d intentionally avoided covering an expense on their own card.

For some, this may be due to the difficulty of keeping track of the documentation required to clarify an expense – given that two fifths of workers admit to losing an expense receipt. 

And while almost a quarter have had to justify their expenses, some have had their requests refused entirely, with 8% having their submission rejected, denied or ignored. 

This inevitably poses a concern for employees who are money-conscious; especially given that the survey found rising petrol and diesel costs account for a fifth of all expenses (21%). 

With many of us dealing with the stress of the rising cost of living and trying to navigate a return to the office, it’s crucial that employers look to streamline their expense processing procedures, in order to retain employees and reduce time spent on unnecessary admin.

Although expense admin isn’t a major part of the majority of workers’ weekly tasks, a third of workers find the task to be annoying, while 28% wish it wasn’t their responsibility.

Mike Chappell, Co-Founder and COO at Formspal, speaks on the often lengthy process of expense processing, and how this admin time could deter workers from submitting their expenses:

“Concerning expenditure reporting, employees and finance teams alike must deal with a lot of tedious and time-consuming manual labour. It’s impossible to send a request to finance unless it has been reviewed and approved by management, and the finance team must first process the claims and balance the transactions before issuing refunds. 

In addition, it doesn’t take into account any exchanges before the final step between the parties. This means there’ll be a delay in reimbursing employees, exacerbating the already existing financial stress for both parties. As a result, employees could be deterred from submitting expenses in the first place, for the wasted time and effort.”

So, how can employers look to quickly reimburse regular expenses – such as food or drinks, which account for 31% – while reducing admin time on both sides?

Lucy Cantan, Sales and Partnership Director at Just Eat for Business, weighs in on the polls: “Completing and processing admin for expenditures such as lunch or work dinners can be time consuming for all involved – whether you’re an employer or employee. However, it’s really important that everyone receives what they’re owed and continues to benefit from paid-for meals and travel costs. 

“That’s why we encourage Welsh businesses to take advantage of schemes like Just Eat Pay, which reduces the hassle of completing and processing expense forms, and means employees and employers alike can focus their efforts elsewhere.”

To find out more about Just Eat Pay, please visit: https://business.just-eat.co.uk/just-eat-pay