-
-Gwent Police in Wales have the quickest response times, answering 90.6% of calls in under 10 seconds
-
-West Yorkshire Police have the second fastest call response rate, answering 88.7% of calls under 10 seconds
-
-Dorset police are the slowest at answering calls, with just 70.20% answered under 10 seconds.
A new study by Radaris reveals the UK police forces answering phone calls the quickest and slowest.
Research conducted by people search engine, Radaris, analyses the most recent data from the month of October to determine how long UK police forces take to answer emergency phone calls.
Data reveals the number of calls and percentages answered under 10 seconds in October this year.
|
|
Police Force Name |
Total Calls |
% of calls answered under 10 seconds |
Calls answered in under 10 seconds |
|
1 |
Gwent Police |
7,895 |
90.6% |
7,151 |
|
2 |
West Yorkshire Police |
43,216 |
88.7% |
38,349 |
|
3 |
Cumbria Constabulary |
5,892 |
88.3% |
5,203 |
|
4 |
Suffolk Constabulary |
10,424 |
88.2% |
9,194 |
|
5 |
Greater Manchester Police |
51,097 |
88% |
44,990 |
|
6 |
West Midlands Police |
68,321 |
87.7% |
59,907 |
|
7 |
Lincolnshire Police |
10,154 |
87.5% |
8,884 |
|
8 |
Norfolk Constabulary |
10,939 |
86.9% |
9,506 |
|
9 |
Metropolitan Police Service |
203,965 |
86.5% |
176,501 |
|
10 |
Cleveland Police |
9,631 |
86.4% |
8,320 |
|
11 |
Leicestershire Police |
18,460 |
86.4% |
15,942 |
|
12 |
Northamptonshire Police |
12,213 |
86.3% |
0,540 |
|
13 |
South Wales Police |
19,593 |
84.8% |
16,607 |
|
14 |
Cheshire Constabulary |
13,314 |
84.7% |
11,279 |
|
15 |
Lancashire Constabulary |
25,370 |
84.7% |
21,497 |
The study reveals Gwent Police has the quickest 999 response rate, with 90.6% its total 7,895 calls answered in under 10 seconds (7,151 calls).
Gwent Police is responsible for policing the local authority areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen.
The overall crime rate in Gwent in 2022 was 83 crimes per 1,000 people, and the most common crimes were violence and sexual offences.
The second quickest police force is West Yorkshire Police, answering 38,359 out of a total 43,216 calls under 10 seconds (88.7%)
West Yorkshire Police showed there were six times more burglaries on December 25, 2022, compared to an average day, according to reports.
The third fasted police force is Cumbria Constabulary, with a 88.3% response rate. Out of the 5,892 calls received this October, 5,203 were answered.
Fourth fastest is Suffolk Constabulary, answering 9,194 out of 10,424 calls in October, they have a 88.2% call response rate.
Ranking in the top five is Greater Manchester Police. Out of a staggering 51,097 999 calls, 44,990 were answered,
The slowest police force for answering 999 calls Is Dorset Police. Out of a total 10,849 calls received in October, 70.20% of them were answered in less than 10 seconds.
Latest crime statistics show that Dorset remains one of the safest areas in the country.
A spokesperson for Radaris has commented on the study findings:
“Police revealed that crime had increased by 11% in the year ending December 2022 compared with the year ending December 2021.
“This year-on-year increase highlights a strong correlation between the rise in crime rates and its association with Christmas.
“Police response rates are important for several reasons, such as preventing the situation escalating, reducing the risk of harm to an individual or property, or improving chances of preserving valuable evidence.
“In October, Gwent Police had a 999-call response time of 90.6% and going into the Christmas period will be extremely beneficial for the Welsh community.
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