South Wales developer wins In-House Gold Award for customer satisfaction

Leading developer Lovell has been awarded the prestigious In-house Gold Award for the fourth year in a row, in recognition of the outstanding customer service delivered throughout its South Wales and West region.

Wholly independent and based purely on customer feedback, the In-house Award recognises the committed approach to customer service and consistently high building standards Lovell delivers. Between 1^st January and 31^st December 2023, every Lovell customer was given the chance to complete the survey, giving them a fair and equal opportunity to provide feedback on their experience of buying a new Lovell home.

The Gold Award is given to housebuilders who achieve a 90% customer recommendation rate, which Lovell exceeded by receiving 93.6%, meaning the vast majority of customers surveyed would recommend Lovell. 

Tom Weston, CEO of In-house Research Ltd stated, “We are delighted to recognise and celebrate the exemplary performance of Lovell in delivering exceptional customer experiences. This award underscores their commitment to providing unparalleled service and quality homes, making a positive impact on the lives of new homeowners.

“Buying a new home is a significant milestone in our lives, and with that comes excitement, fear, joy, and anxiety. These emotions can make the process particularly difficult and frustrating, so the onus lies with housebuilders to make the process smooth, enjoyable and as stress free as possible. Buying a new home should be an exciting and enjoyable experience, influenced by the fact that it’s the biggest investment we make in our lives. This Award recognises the lengths that Lovell goes to, to support their customers and ensure their absolute satisfaction with their new home.”

James Duffett, regional managing director at Lovell, said: “We at Lovell are absolutely delighted to have received the In-house Gold Award for a fourth time. The experience of our customers is of the upmost importance to us and every decision we make is with them in mind, so it is incredibly rewarding to know that we consistently deliver a high quality service.

“I would like to thank all of our staff who contributed to this achievement with their hard work and high standards. We look forward to having many more happy customers going forward.”

In South Wales, Lovell is delivering new homes at two Newport developments, Royal Victoria Court and Locke Gardens. To find out more, visit https://www.lovell.co.uk/homes-in-newport. For Royal Victoria Court call 01633 928 856, and for Locke Gardens call 01633 494 965.

Lovell Homes is now encouraging homebuyers to Go West to Newport, where they’ll find everything from beautiful scenery, to leisure activities, to excellent transport links. To see more of what Newport and Lovell’s developments in the city – Royal Victoria Court and Locke Gardens – have to offer, head over to YouTube at https://www.youtube.com/watch?v=WmrqJkEI420.

Royal Victoria Court is being delivered by Lovell in partnership with Tirion Homes and with support from Welsh Government. The development will consist of 528 properties, including 264 open market sale homes and 234 affordable homes for rent with Tirion Homes, alongside an additional 30 properties for low-cost home ownership through Melin Homes.

Locke Gardens is being delivered by Lovell in partnership with Pobl, and will consist of 500 properties, including 286 open market sale homes, 80 affordable homes and 134 shared ownership properties. The development is part of Glan Llyn – a residential-led development being delivered by St Modwen. The £1 billion regeneration project is transforming the 600-acre brownfield site and creating a major new vibrant community for South Wales, with a total of 4,000 new homes being delivered alongside community infrastructure and green, open space.

You can also like Lovell on Facebook https://www.facebook.com/lovellhomes and follow Lovell on Instagram at @lovell_homes, and on LinkedIn @LovellPartnershipsLtd.