Reliability, punctuality and customer satisfaction improves at Transport for Wales

Transport for Wales has made significant progress with the reliability and punctuality of its services over the last year, new figures from the Office of Rail and Road (ORR)* have shown.

New data for the period April to June 2024 shows TfW has made the biggest improvement of any UK train company for punctuality (+8.1% improvement) and reliability (cancellations reduced by 3.2%), compared to the same period in 2023.

TfW also tops the list for the biggest change in trains planned, with a 26.7% increase in the number of trains planned between April and June this year compared to the same period last year.

Additional figures recently released by Transport Focus indicate another improvement in overall customer satisfaction with Transport for Wales’ rail service at 88% (28th June – 15th Sept 2024) – a 16% increase in 12 months.

Colin Lea, Planning and Performance Director at Transport for Wales, said: “The on-going introduction of our £800m fleet of brand-new trains has helped to improve reliability, punctuality and capacity across the network.

“We’ve also completed some of the most significant engineering work on the Core Valleys Lines as part of our delivery of the South Wales Metro, which has reduced the need for rail replacement services.

“In addition to the improved performance we’ve added more services across Wales on routes including Wrexham – Bidston, the Ebbw Vale line and Cardiff – Cheltenham, to give our customers greater travel options.

“We know there are still improvements to be made with our services but with more new trains and improved service frequency still to come over the next few years, we are doing what it takes to deliver further improvements for our customers.”

For further information about Transport for Wales visit https://news.tfw.wales/